The Contact Form Works. So Why Are Customers Still Not Contacting You?
A working contact form does not guarantee that customers understand the service, trust the process, or know what happens next. Here are four places to look before rebuilding.
A working contact form does not guarantee that customers understand the service, trust the process, or know what happens next. Here are four places to look before rebuilding.
A website can be technically functional and still fail to support a business. Before rebuilding, look at the information, customer path, and process around the site.
Two dogs, a suspicious pigeon, and an AI-powered comedy series. Here's how we're experimenting with character-driven storytelling and social media marketing.
Your website may look finished, but is it doing its job? Discover the hidden technical details that help customers find, use, and trust your site.
Two years later, Too Good Maids is still growing. The website was never the finish line. It was part of the digital foundation that helped a rural business become easier to find, trust, and grow.
Bluedobie was named after Sabre, my blue Doberman. What started as a logo became something more: a standard for how I think about relationships, continuity, and building systems that remember the people they serve.
I automated our family fantasy football publication from a two-to-three-day process down to about five minutes. Then I learned that faster doesn't always mean finished. Gridiron Gazette taught me about dependencies, durability, and building systems that survive beyond their creator.
Sometimes the work taking you off course is still good work. The problem isn't productivity. It's losing enough altitude that you can no longer see the priority you meant to protect.
My Medium Read rate collapsed from 14.8% to 1.2% on a single date. I audited the system, failed to prove why, and the failure turned out to be the answer.
If You’re Fighting Round 23, You Missed the Exit at Round 5
Sometimes the reason you question a brand has nothing to do with whether the brand still works.
The model doesn’t need to misunderstand reality to cause trouble. Sometimes it understands reality perfectly.
How to Avoid the “Shiny Button Trap”
A client sent me their project dashboard last month. By every objective measure, it was beautiful: sophisticated color palette, custom…
PRESCRIPTION PAD
The real problem wasn’t the model. It was the prompt.
If your navigation feels like a puzzle, it’s probably because you’re solving it for yourself.
Chapter 13 of “The Woods Behind Me”
In reality, every app you add is a new point of failure, a new subscription fee, and a new tax on your cognitive load.
A decision tool is for when the user knows they have a problem but doesn’t know how to solve it.
Chapter 12 of The Woods Behind Me
In the quiet of a Western Kentucky forest, foraging is not a casual stroll until something useful appears. It is a study in pattern…
Every productivity tool on the market promises to ‘give you clarity.’ What they actually give you is a beautifully designed anxiety…
11.5 — Interlude in The Woods Behind Me